Shipping policy
Shipping Policy
Processing and Shipping Times
• Processing time: Orders are processed and shipped within 2–4 business days. Please note that no processing or delivery takes place on weekends or public holidays.
• Shipping times:
• Within the EU:
• Austria & Germany: 2–5 business days
• Rest of the EU: 4–7 business days
• International:
• United Kingdom, Switzerland, Norway, New Zealand, USA, Canada and Australia: 7–14 business days
Shipping Costs
• Free shipping:
• Shipping is free for customers in Austria and the EU.
• International shipping:
• Shipping costs for the United Kingdom, Switzerland, Norway, New Zealand, USA, Canada and Australia will be displayed at checkout.
Shipping Carrier
The shipping carrier is selected based on the destination country and the most efficient shipping method to ensure fast and secure delivery.
Tracking Information
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery directly on the shipping carrier’s website.
Customs and Import Fees
• Within the EU, no additional customs duties or import fees apply.
• For international orders (USA, United Kingdom, Switzerland, Norway, Canada, New Zealand, Australia):
• It is the customer’s responsibility to pay import taxes.
• Regulations for import duties and taxes may vary, and we are unable to control or predict their amount.
• If you refuse a shipment from us, you are responsible for the original shipping charges as well as the courier’s return shipping costs.
• When you order products on our website to be delivered to another country, your order may be subject to import duties and taxes once the shipment reaches your country. You are responsible for the payment of such import duties and taxes.
• International orders may be subject to customs clearance procedures that can cause delays beyond the originally estimated delivery times.
• By ordering from us, you are considered an “importer” and must comply with all laws and regulations of the country where you receive the goods. We are not liable or responsible if you violate any such laws.
Undeliverable Packages
If a package cannot be delivered due to incorrect or incomplete address details, please contact us at support@adambensahili.com. We will be happy to help you arrange a re-delivery.
Contact
If you have any questions or concerns regarding shipping, feel free to contact us:
📧 Email: support@adambensahili.com